Terms and Conditions

Section 1 – Overview

This website is operated by Dozylab. Throughout the site, the terms “we”, “us” and “our” refer to Dozylab. By accessing or using our website (the “Site”) and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”), including any additional terms, conditions, policies, or notices referenced herein or available via hyperlink. These Terms apply to all users of the Site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our Site. If you do not agree to all of the Terms and Conditions set out here, you must not access the Site or use any of our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features, tools, or services added to the current store will also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following any changes constitutes acceptance of those changes.

All trademarks, service marks, designs, and logos (collectively, the “Trademarks”) displayed on this Site are registered or unregistered intellectual property owned by Dozylab (or licensed to us). This includes patents and other proprietary content, which remain the sole property of Dozylab, and all rights are reserved.

The content on this Site is provided for personal and non-commercial use only, except for the lawful purchase of our merchandise. You may not reproduce, publish, transmit, modify, display, distribute, create derivative works from, or otherwise exploit any part of the Site or its contents without prior written permission from Dozylab.

Section 2 – Eligibility & Acceptable Use

You agree not to use our site or products for any unlawful or unauthorised purpose, including violating any applicable laws (such as copyright or intellectual property laws). You must not transmit any harmful code such as viruses or worms. Any breach of these Terms may result in immediate termination of your access to our services. We reserve the right to refuse service to anyone, at any time, for any reason.

Your content (excluding credit card information) may be transmitted unencrypted across various networks or adapted to meet technical requirements. However, credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our service, website, or access to it without our prior written permission. Headings in these Terms are for convenience only and do not affect the interpretation of the Terms.

Section 3 – Prohibited Conduct

You agree not to use our website, services, or content for any unlawful, harmful, or inappropriate purposes. This includes, but is not limited to, the following prohibited conduct:

Violating any applicable laws, regulations, or legal obligations
Infringing on our intellectual property rights or those of others
Harassing, abusing, threatening, defaming, discriminating against, or otherwise harming others
Submitting false, misleading, or fraudulent information
Uploading or transmitting viruses, malware, or any code intended to disrupt or interfere with the functionality or security of the website, related systems, or the Internet
Collecting or tracking the personal information of others without consent
Spamming, phishing, scraping, or engaging in any unauthorised data collection
Using the site for obscene, immoral, or deceptive purposes
Attempting to bypass or interfere with security features or access restrictions

We reserve the right to suspend or terminate your access to the service if you engage in any prohibited conduct.

Section 4 – Products or Services

We make every effort to ensure that product descriptions, pricing, images, and availability are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies or update information at any time without notice.

All prices are in Australian Dollars (AUD) and include GST unless stated otherwise. Prices, product details, and availability may change or be discontinued at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the service. Certain products may be available exclusively online and in limited quantities, and their availability is not guaranteed. All purchases are subject to our [Return Policy].

While we aim to display product colours and images as accurately as possible, we cannot guarantee that your device’s display will reflect colours precisely.

We reserve the right to limit sales of our products or services to any person, region, or jurisdiction and to restrict quantities offered. These rights may be exercised on a case-by-case basis. Any product or service offer on this site is void where prohibited by law.

We do not guarantee that any product, service, or material will meet your expectations, and we are not liable for any modification, suspension, or discontinuation of any part of the Service.

Section 5 – Orders, Pricing & Service Updates

All orders are subject to acceptance and availability. Once your order is accepted, you will receive a confirmation email. We reserve the right to cancel or refuse any order for reasons including, but not limited to, stock unavailability, suspected fraud, or pricing errors.

Occasionally, our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct such errors at any time (including after an order has been submitted and accepted) and to update or cancel orders where necessary. We are under no obligation to update information on the site unless required by law.

Section 6 – Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 7 – Returns & Refunds

Our returns policy complies with the Australian Consumer Law. You are entitled to a refund or replacement in the case of a major fault.

For change-of-mind returns, please refer to our [Returns Policy] for the applicable conditions, timeframes, and contact details.

Section 8 – Accuracy of Information

The content on this site is provided for general information only. While we aim to keep it accurate and up to date, we do not guarantee its completeness, accuracy, or timeliness. Any reliance on the information provided is at your own risk.

This site may include historical content, which is provided for reference purposes only and may not reflect the most current information. We reserve the right to modify the content of the site at any time but are under no obligation to update it. You agree that it is your responsibility to monitor changes to the site.

Section 9 – Errors, Inaccuracies & Omissions

Occasionally, our website or services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any such errors and to update or change information (or cancel orders) at any time without prior notice, including after an order has been submitted and accepted. If we discover a pricing error, it will be corrected and applied to your order accordingly.

We are under no obligation to update or clarify information unless required by law. Any stated update or refresh date should not be interpreted as confirming that all information has been modified or is current.

Section 10 – Disclaimer of Warranties & Limitation of Liability

To the maximum extent permitted by law, Dozylab makes no representations or warranties, express or implied, regarding the operation of our services or the products offered, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the service will be uninterrupted, timely, secure, or error-free, nor do we warrant that the results obtained from the use of the service will be accurate or reliable. From time to time, we may suspend or discontinue the service without notice.

You expressly agree that your use of the service—and any inability to use it—is at your sole risk. All services and products are provided “as is” and “as available,” unless expressly stated otherwise.

In no event shall Dozylab, its directors, officers, employees, agents, affiliates, contractors, suppliers, licensors, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages—whether based in contract, tort (including negligence), strict liability or otherwise, arising from or related to:

your use of, or inability to use, the service or any product
any errors or omissions in any content
any loss or damage incurred as a result of using the service or any content or product posted, transmitted, or otherwise made available through the service, even if we were advised of the possibility of such damages

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

Our liability, in any event, will be limited to either the amount paid by you for the product or the resupply of the product, whichever is less.

Section 11 – Indemnification

You agree to indemnify, defend and hold Dozylab and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.

Section 12 – Third-Party Links

This website may contain links to third-party websites or include content, products, or services provided by third parties. These third-party sites are not affiliated with us, and we do not control or endorse their content, practices, or offerings.

We are not responsible for examining or evaluating third-party materials and make no warranties regarding their accuracy, quality, or legality. Any interactions, purchases, or use of third-party products, services, or content are entirely at your own risk.

Before engaging in any transaction, you should review the third party’s terms, policies, and practices. Any complaints, claims, or concerns regarding third-party offerings should be directed to the relevant third party.

Section 13 – Privacy & Personal Information

Your privacy and the protection of your personal information are important to us. Any personal data you provide through our website or store is collected, used, and handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

Please review our Privacy Policy for more information on how we collect, store, use, and protect your personal information.

Section 14 – User Comments, Feedback & Submissions

We welcome your feedback, suggestions, and ideas. By submitting any content to us—whether in response to a request or voluntarily, and whether via email, post, online form, or any other means—you agree that we may use, copy, modify, publish, translate, distribute, and otherwise use that content in any medium, at any time, without restriction or compensation.

We are not obligated to:

Keep your comments confidential
Compensate you for any submissions
Respond to any feedback

We may, but are not required to, monitor, edit, or remove content that we consider, in our sole discretion, to be unlawful, offensive, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

You agree that your submissions will not:

Infringe on any third party’s rights, including copyright, trademark, privacy, or other proprietary rights
Contain unlawful, abusive, or obscene material
Include viruses or other harmful code that could affect the functionality of our services or website

You must not use a false email address or mislead us or others as to the origin of any content. You are solely responsible for the accuracy and legality of your submissions. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 15 – Promotions

From time to time, Dozylab may offer promotions at its sole discretion. The specific terms and conditions for each promotion will be clearly outlined in the relevant offer.

Dozylab reserves the right to vary, withdraw, or end any promotion at any time, subject to applicable consumer laws. If a promotion has a time limit, the stated timeframe will be strictly enforced—no rainchecks or exceptions will be provided.

Some promotions may only be available to certain eligible customers. If Dozylab, acting reasonably, believes that a promotion is being accessed via a third party who was not the intended recipient, it reserves the right not to honour that promotion.

Unless otherwise stated, promotions apply only to in-stock products available on Dozylab.com at the time of purchase. Promotion details may vary depending on your country and currency, and you will receive the offer relevant to your location.

Only one promotion, discount, or bundle offer (including sets) can be used per order. Promotions are void where prohibited by law.

All products purchased during a promotion remain subject to Dozylab’s standard warranty. Our usual return, exchange, and shipping policies also apply.

If you return a product purchased using a promotional discount, the refunded amount will be calculated by applying the discount proportionally across all items in your order.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Section 19 – Changes to These Terms

You can review the most current version of the Terms and Conditions at any time on this page.
At our sole discretion, we reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Section 20 – Contact Information

Questions about the Terms of Service, please contact us.