Privacy Policy

Effective Date: 1st January 2025

At Dozylab (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclosure, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian privacy Principles (APPs).

By accessing or using our website or services, you agree to the terms of this Privacy Policy. You also confirm that you have had the opportunity to read and understand this policy.

What Information We Collect, How We Collect It, And How We Use It

How you use our Website and Services will determine the type of information we collect. We may collect both personal and non-personal information.

Personal Information and Purpose of Collection

When you use our website or services, we collect information necessary to process your purchases, certain information about your device, and how you interact with our website. At times, we may require information that can identify you as an individual.

Additionally, when you visit your website, your IP address is automatically collected to help us ensure website security, understand the technical environment of your browser and operating system, and analyse system performance.

We may collect the following personal information:

  • Your first and last name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details
  • IP address

We handle personal data in accordance with our obligations under Australian privacy laws. We will only process your personal data in the following circumstances.

  • To fulfil orders and ship yo your specified address or provide requested services
  • Where we have legitimate interests to process the personal data and our interests are not overridden by your rights
  • In accordance with legal obligations
  • Use your customer information and IP address to identify and prevent potential fraudulent activity when processing purchases
  • With your explicit consent, examples such as;
    • Creating a login account on our Website.
    • Communicating with our staff regarding purchases or services.
    • Signing up to our promotional email newsletter

Non-Personal Information and Purpose of Collection

To improve Dozylab’s website, service and products we offer to you, we may collect non-personal information (also known as non-identifiable information or anonymous data). To do this, we may use cookies, pixels and similar technologies (“Cookies”). We may use web analytics on our website ot measure, collect, analyse, and report on non-personal usage data.

We may use the personal data we collect from users to generate aggregated and pseudonymised insights and reports. Where appropriate, we may share these reports with trusted third-party service providers. This helps us better understand which products are most interesting to our customers as well as optimising website experience.

Some examples of non-personal information:

  • Browser type and version
  • Operating system
  • Device type (e.g., mobile, tablet, desktop)
  • Language preferences
  • Pages visited and time spent on each
  • Referring website addresses
  • General location data (e.g., city or region, but not precise GPS coordinates)
  • Aggregated or anonymised analytics data

Disclosure of Personal Information

We may disclosure your personal information for the following reasons:

  • To third-party services to provide our products and services to you. This will be detailed in the following section.
  • If required by law, court order, or regulatory obligation.
  • In the vent of a business sale, transfer or merger.

Our website may contain links to third-party websites or applications. Once you leave our website, or are redirected to an external platform, this Privacy Policy and our Terms and Conditions no longer apply. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

Consent

When you provide us with personal information (e.g., to complete a transaction, arrange delivery, or return a purchase), you imply consent to our using it for that purpose.

For secondary purposes (like our Dozylab email newsletter), we will ask for your express consent or provide you with a clear opportunity to opt out.

Age of Consent

By using our site, you confirm you are at least 18 years old (or the age of majority in your jurisdiction), or that you are of legal age and have given consent for any minor dependents to use the site.

Publicly Shared Information & User-Generated Content

When you post on Dozylab’s forums, chat rooms, or social media platforms, any personal information you disclose may be visible to the public, which may be read, collected, or used by them. You are solely responsible for any information you choose to share in these public or interactive spaces.

Third-Party Services

We engage with third-party service providers to perform various functions on our behalf. These providers will only collect, use, and disclosure your personal information to the extent necessary to carry out the services they are contracted to provide.

Some third-party service providers, such as payment gateways and payment transaction processes, operate under their own privacy policies regarding the information we are required to share with them for transaction-related purposes. We recommend reviewing their privacy policies to understand how your personal information is handled by them.

At times, we may need to share your personal information with third-party services providers for the following purposes:

  • Process payments securely (e.g. PayPal, WooCommerce, Stripe)
  • Fulfill your orders (e.g. Australia Post, DHL, and other supply chain partners)
  • Send newsletters or updates you have opted-in to receive (e.g. Klaviyo)
  • Provide information related to your purchases
  • Deliver targeted advertising
  • Detect and prevent fraud (e.g. MaxMind, FraudLabs Pro)

Storage and Security of Personal Information

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include access controls, data encryption, and secure hosting environments. Depending on the hosting provider we use, your data may be stored in Australia or in other countries. When your information is no longer required, we will take appropriate steps to destroy or de-identify it unless we are legally obligated to retain it.

If you provide payment information, it is encrypted using SSL during transmission and stored using industry-standard AES-256 encryption. While no method of electronic storage or transmission is completely secure, we adhere to PCI-DSS requirements and implement recognised best practices to protect your data.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

Material changes may also be communicated via email or through notices on our website. Your continued use of our services after changes constitutes acceptance of the revised policy.

Questions, Feedback, and Complaints

If you have any questions, feedback, or complaints regarding this policy or the way we handle your data, please contact us:

Email: [Insert Email]

We aim to respond to complaints within 15 business days.

Opt-out / Unsubscribe

You can unsubscribe from marketing emails by clicking the “unsubscribe” link included in any communication, or by contacting us directly in the email above.

Please note: we may still send you transactional or service-related emails (e.g., receipts or shipping notices) even if you unsubscribe from marketing.